The issues we actually resolve most often
The pattern in Pune is remarkably consistent. Around GST filing dates: HSN summary mismatches, GSTR-1 validation errors, 2A/2B differences, RCM entries posted wrongly. Around month-end: stock valuation differences and party ageing questions. Any day of the week: printing, network drops between billing counters, and users locked out after a password change.
Very few of these need a product fix. Most need someone who knows both the software and Indian GST practice to look at the actual data for ten minutes.
- E-invoice IRN rejections and IRP credential expiry
- E-way bill generation failures and distance/vehicle validations
- GSTR-1, 3B and HSN summary mismatches
- Printing, format and thermal-printer problems
- Multi-user connection drops and 'company in use' locks
- Data corruption recovery and rebuild from backup
- Version upgrades and Windows compatibility after updates
How to get help fastest
Send a screenshot of the exact error message rather than describing it, mention the voucher number and date, and tell us whether it affects one machine or all of them. That single habit cuts most resolution times in half, because it tells us immediately whether the problem is data, configuration, network or portal-side.
For urgent billing outages, call rather than message. WhatsApp is best for non-blocking questions, screenshots and scheduling.
Remote support and what it needs
Remote sessions are run with your consent and in your presence over standard remote-desktop tools. You need a working internet connection on the affected machine and someone at the desk. We never take a session on a machine holding your data without an owner or authorised staff member present, and we do not retain copies of your company data after a session.
On-site support and response times
Server failures, network cabling, printer hardware, corrupted data files and machine replacements need physical presence. Under an AMC these visits are covered with defined response commitments; without an AMC they are chargeable per visit. Areas closest to our Vishrantwadi office — Yerwada, Dhanori, Kalas, Vimannagar, Bhosari — are typically reached the same working day.
Support during GST filing week
Between the 8th and the 20th of each month our load doubles. We extend hours during that window and prioritise anything that blocks a return filing or an outward document over cosmetic and report-formatting requests. If your filing is at risk, say so on the first call and it gets queued accordingly.
